Privacy Policy of Felixspin

To provide access to our platform, we collect specific categories of data, proportionate to the nature of the services offered:

Identity and contact data: Name, surname, date of birth (for age verification of 18+), email address, phone number, and residential address.

Usage and device data: IP address, browser type, operating system, access times, and history of interactions with site pages.

Transaction data: History of deposits, withdrawals, bets placed, and payment methods used (processed securely and partially obscured).

Communications and support: Records of interactions with customer service, including emails sent and chat logs.

Data processing occurs exclusively in the presence of a valid legal basis:

Execution of contract: Essential for account creation, provision of requested services, and transaction management.

Legal obligation: Necessary to comply with current regulations regarding anti-money laundering (AML), fraud prevention, and age verification (18+).

Legitimate interest: Used to improve platform security, prevent abuse, and statistically analyze service performance.

Consent: Explicitly required for direct marketing purposes and for the use of non-essential cookies.

The information collected is processed for the following purposes:

Activate, manage, and protect the user account.

Process financial operations quickly and securely.

Provide efficient and personalized customer support.

Identify and block suspicious activities, fraud, or violations of platform rules.

Send service communications or, with prior consent, promotional offers related to our services.

We adopt a time-limited retention policy. Personal data is kept for the period strictly necessary for the purposes described, or for the time required by specific legal obligations in Italy. At the end of the retention period, the information will be securely deleted or irreversibly anonymized.

Personal data is never sold to third parties. Sharing occurs exclusively with authorized parties:

Service Providers: Payment processors, cloud service providers, and analytics tools, who operate under strict confidentiality agreements.

Competent Authorities: If required by law, information may be shared with law enforcement or regulatory bodies for fraud investigations or protection of legal rights.

Should data need to be transferred to servers or providers located outside the European Economic Area (EEA), we will ensure that such transfers are protected by adequate safeguards, such as the adoption of standard contractual clauses, ensuring a level of protection comparable to that of Europe.

We implement reasonable technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmissions and limited access protocols. However, no online system can guarantee absolute security; therefore, users are advised to maintain the confidentiality of their credentials.

Users enjoy specific rights regarding their personal data:

Access: Request a copy of the data we hold.

Rectification: Correct inaccurate or incomplete information.

Erasure: Request the deletion of data, provided there are no legal obligations to retain it.

Objection and Restriction: Object to processing or request its restriction in specific circumstances.

Portability: Receive data in a structured, machine-readable format.

To exercise your rights or request clarification on data usage, you can contact our dedicated team by writing to the email address: [email protected]. We will respond to all requests within the timeframe stipulated by current regulations.

This policy may be subject to periodic revisions. Any substantial changes will be communicated via notice on the platform or by email before they become effective.