Access to and use of our services are strictly reserved for individuals who have reached the age of 18. During the registration phase, we require the entry of the date of birth and implement verification procedures to ascertain the user's identity. Should an account belonging to a minor be identified, it will be immediately closed and any winnings canceled.
We believe that gambling should be practiced with awareness. Our principles are based on:
Transparency on winning odds and game mechanics.
User education regarding potential financial and psychological risks.
Provision of proactive tools for managing time and budget.
To assist users in maintaining control, we offer various options that can be configured directly from the personal area:
Deposit Limits: Allow setting a maximum daily, weekly, or monthly deposit amount.
Loss Limits: Allow blocking gaming activities once a certain loss threshold is reached within a specific period.
Session Limits: Useful tools to receive alerts or be disconnected after spending a certain number of minutes or hours on the platform.
Time-Out Periods: The user can temporarily suspend access to their account for a period ranging from a few hours to several weeks.
Should the player feel that gambling is becoming a problem, we offer the option to request permanent self-exclusion or for a long period (e.g., 6 months or one year). During self-exclusion, the user will not be able to access the account, deposit funds, or receive marketing communications. It is also possible to request the definitive closure of the account by contacting support.
It is crucial to monitor your behavior. Some signs that may indicate a loss of control include:
Spending more time or money than initially planned.
Gambling in an attempt to recover previous losses.
Neglecting work, family, or social responsibilities due to gambling.
Lying or hiding the extent of your gambling activities from others.
Using funds intended for essential expenses (bills, rent, food).
If the user recognizes one or more warning signs, we strongly advise stopping the activity and seeking help. There are numerous independent associations and support groups that offer free, confidential advice to those facing gambling-related difficulties. We encourage you to consult local resources available in Italy for specialized support.
We urge adults who share their devices with minors to exercise extreme caution. It is advisable not to save login passwords and to use parental control software to block access to gambling sites, thus ensuring that the platform remains inaccessible to minors within the family.
Our support staff is regularly trained to recognize potential signs of problematic gambling and to assist users in activating protective tools. We conduct general monitoring of activities on the platform to promote a safe environment, while emphasizing that the primary responsibility for managing gambling behavior lies with the user.
This page will be regularly reviewed to ensure that the measures offered reflect industry best practices and current regulations. Updates will be promptly communicated to registered users.